American Medical Association has stated that staffing shortages in the US have led to physician burnout. Moreover, according to Centers of Medicare and Medicaid Services, the clinics need a higher number of skilled staff to cater a large number of patients efficiently. But ever thought about what is the main problems clinics face? They not only face issues in finding the right staff but, they even have to spend a lot of money in hiring a qualified expert. What is the solution to overcome this burning problem? Here, you can take the help of outsourced medical virtual assistant services who can tackle all your administrative hassles to let your staff focus on patient care. Ever wondered how 21st century virtual assistants can help you? So, dive in to find the answer of that question.
What are the 21st Century Virtual Assistants?
The 21st century outsourced medical virtual assistant services are a little different than normal virtual assistants. Apart from helping with patient appointment scheduling, calendar management, and monitoring sensitive patient data, they are highly proactive in responding to each patient enquiry. They also know how to work with the clinic specific EHR systems and are 100% HIPAA-compliant. Furthermore, these outsourced experts also help with prior authorization service, and they know Electronic Prior Authorization (EPA) procedure to submit claims electronically.
Benefits of Medical Virtual Assistant Services
There are numerous benefits of hiring virtual assistants, starting from cost-efficiency to ensuring reliability and many more, starting from:
Cost-effectiveness
Keeping an in-house billing team is a very complex affair. It is mostly true for small to mid-sized clinics because they need to train their staff and also buy expensive office space for them. In addition to that, it is very difficult to hire qualified staff nowadays due to their lack of availability. However, the outsourced experts are previously trained and don’t need any separate office space. It is because the RCM services provide their staff with the necessary training and office space.
Improving the Customer Satisfaction Score
Patients feel valued when someone immediately answers their queries, which eventually increases the CSAT score for the clinic. The outsourced medical virtual assistant services are highly proactive in attending to patients whenever they need any help. Consequently, it leads to a higher CSAT score which improves the clinic’s reputation.
Giving Clinics the Right Number of Experts
There are many times when patient demand increases and sometimes there is a reduction in patient demand. Now, the issue is that when you have hired a lot of staff at the peak time, you cannot fire them when the requirement is less. On the contrary, medical virtual assistant services provide you with more staff when the demand is high and adjust the number of staff when the demand is less. You only need to pay for just the service you get.
Works Performed by Virtual Assistants
The virtual assistants have enormous potential to transform the overall healthcare sector as they can help with following tasks:
Scheduling Patient Appointments
The medical virtual assistant services act like a mediator who can schedule the patient’s appointment without any hassle. According to the National library of Medicine, around 78% of doctors believe that medical assistants can book patient appointments better than the in-house staff as they have the specific expertise for that.
Taking Care of Patient Records
Many in-house staff faces issues with protecting sensitive patient data as they also have to focus on patient care. Hence, they cannot juggle both tasks together. However, the outsourced medical assistants know how to work with the clinic’s Electronic Health Record (EHR) system to protect patient data. These experts have expertise in working with different platforms like Kareo, AdvancedMD, CureMD, Epic systems, and many more.
You need to hire the 21st century virtual assistants who work at the clinic’s time zone so that the patients get the required care just when they need, thus ensuring reliability.
Ever wondered, due to the advancement of AI, what will happen to the virtual assistants? Let’s delve into that.
What Lies in the Future Ahead?
AMA stated that around 57% physicians agreed that AI can reduce their administrative burden. What will be relevant is not AI, but are those 21st century virtual assistants who know how to use the right technology. They have extensive experience in the healthcare process and know all the complex medical terminologies. Furthermore, they also comply with the latest healthcare regulations and work with 99.9% accuracy. These experts can reduce your operational costs by 80% and work with 10% buffer resources. Besides that, they also provide customized reports and the best infrastructure setup according to the client’s needs. If you want to streamline your billing process, it may be a feasible option to outsource healthcare assistants in that matter. Hence, take the step today and see the difference.
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